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Please allow 1-2 business days to all inquiries as we answer all the emails in the order we receive them.

FAQ Section

Refund Policy

Due to the nature of the product returns will not be accepted on products that have been opened.

For unopened items, a return request must be completed within 30 days of purchase.

For items that need to be exchanged or replaced, we only replace items if they are defective or damaged. Please email info.naturallykay@gmail.com with proof of damaged items to initiate a replacement request.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping

We try our best to ship items as fast as we can.

Please allow 2-5 days production time for your order to ship out, average shipping times are 4-7 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us.